Contact Cloud Pop Support
Support messages are normally answered within two business days. Please never send passwords, payment-card details, banking information, government identification numbers, or Apple Account credentials.
We’re here to help
SUPPORT
Questions about gameplay, your full-game unlock, or something that does not feel right? Send a note and include the details below so the problem can be investigated quickly.
What to include
- Your iPhone or iPad model.
- Your iOS or iPadOS version.
- Your Cloud Pop version and build number.
- The exact steps that led to the issue.
- What you expected and what happened instead.
- A screenshot or short recording, only if it helps and contains no private information.
Restore your full-game unlock
Open Cloud Pop, enter Settings, and tap RESTORE PURCHASES. Use the same Apple Account that made the original purchase. Apple handles the transaction and restoration process; Cloud Pop never sees your payment-card details.
Quick troubleshooting
- Confirm the device is connected to the internet when purchasing or restoring.
- Close and reopen Cloud Pop after an interrupted purchase.
- Confirm Music, Sound, and Haptics are enabled in Cloud Pop Settings as desired.
- Install the latest available Cloud Pop and operating-system updates.
- If a purchase remains unavailable, include the exact Apple message in your support email.
Privacy
For details about local game data, purchases, support messages, and the absence of advertising or tracking, read the complete Cloud Pop Privacy Policy.